The First Bank of Nigeria Ltd. has assured its customers of opportunities to experience world-class innovative banking services through the bank’s Digital Experience centres.
First Bank Managing Director Adesola Adeduntan announced this at the inauguration of the bank’s Digital Xperience Center in Banana Island, Ikoyi, Lagos, on Wednesday.
The bank noted that the centre would be the fourth fully automated branch to give customers the desired banking experience.
It also said that the Ikoyi Center “is a state-of-the-art hub completely automated and made interactive for self-service to eliminate the need for tellers or human staff.
“The centre is equipped with ATMs, a card issuance stand, a humanoid robot, and a teller cash recycler.”.
The managing director said that First Bank had also begun a technological revolution to give customers a seamless banking experience.
He said that the Banana Island First Bank Digital Xperience Center would deliver world-class self-service to customers.
Adeduntan noted that the first three branches were located in Victoria Island, Ibadan, and Abuja.
He said that plans were ongoing to roll out an additional five branches in choice and strategic locations across the nation before the end of 2024.
“The pillar of the transformation of the bank that we started about seven or eight years ago was investment in technology and the deployment of technology to exceed our customer’s expectations consistently.
“At the heart of our transformation is customers, because we believe that the primary reason why we have been successful over the last 130 years is because we focused on our customers, and that focus has not changed.
“Specifically, we have been rolling out the digital experience centres where our customers can walk into a comfortable location of this nature and conduct business with us without any human intervention,” he said.
He said that feedback from previous locations was impressive and expressed hope that individuals living in Banana Island and its neighbourhood would take advantage of the centre.
Speaking on the digital edge, he said that customers could issue digital cards themselves.
Mr. Chuma Ezirim, the Group Executive, E-Business and Retail Products Division of the bank, said that the bank was considering cloud technology as an important option to guide against internet cuts.
Ezirim said that the inauguration of the Digital Xperience Center was part of strategies to take banking to the doorstep of customers and come up with solutions to help customers with easier business transactions.
Mr. Shola Adukoya, the General Manager of the Banana Island Estate, thanked the bank for opening the Digital Xperience Center in the area.
Also, Mr. Callistus Obetta, the Group Executive, Technology, Digital Innovations, and Banking Services of the bank, said that beyond automation, the centre provided an ambient, welcoming environment for users.
Obetta said that world-leading cutting-edge security and digital biometric authentication were included in backend servers to ensure customers’ funds safety. (NAN)
